Systems Engineer
Information TechnologyAll Practice AreasPittsburghJob Description
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place. Position Summary The global law firm of K&L Gates LLP is seeking a Systems Engineer to join its Pittsburgh office. The Systems Engineer will be responsible for effective provisioning, installation/configuration, and operation/maintenance of the technologies for which the System Engineering team is responsible. This will include, but not limited to the firm’s Servers, Storage and other infrastructure items such as the Manage Print Solutions and 2FA management. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred. Essential Duties • Provide second level support to Global Service Desk and other IT groups. Function, Specific Systems & Knowledge Requirements • Knowledge and experience with Microsoft related technologies: Windows Server 2008 - 2019, Exchange, SQL, SharePoint Experience & Skills Required • Bachelor’s degree or equivalent experience. ABOUT THE FIRM K&L Gates is a fully integrated global law firm with approximately 2,000 lawyers across five continents. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world. The industry recognition the firm has garnered in the past five years emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals. For more information or to view other job opportunities, please click here to go back to our careers page. Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility. BENEFITS We offer a dynamic work environment and excellent benefits. EQUAL EMPLOYMENT OPPORTUNITY The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.
• Able to prioritize and execute tasks after given direction from leadership.
• Assess risks and impacts arising from a business disruption and make decisions and determine actions independently and expediently to eliminate those risks and ensure the continuity of business.
• Research and application of industry best practices that will benefit the Firm’s business requirements and provide improved operational efficiencies.
• Implementation of hardware and software systems in accordance with documented standards and project/operational requirements.
• Ensure that systems achieve maximum uptime and operational availability.
• Actively pursuing new technologies to improve effectiveness and efficiency of firm systems.
• Proactively perform daily system monitoring by verifying the availability of all server hardware, resources, and key processes.
• Proactively look for issues in the server environment by reviewing system logs, monitoring scheduled jobs (i.e. backups), and developing scripts to provide automated alerting for critical processes.
• Perform ongoing proactive performance tuning and resource optimization as required.
• Act as a resource to support all technical projects assigned by the Technical Services group.
• Perform ongoing proactive performance tuning and resource optimization as required.
• Determine and decide when to escalate problems to vendors and ensuring resolution and reporting of resolution to stakeholders.
• Test and maintain business continuity and disaster recovery solutions, processes and procedures as requested.
• Maintaining documentation of processes, procedures, troubleshooting guides and change management logs.
• Flexible to work outside of normal business hours as required.
• Ability to be on-call to support 24/7 global server/storage infrastructure and work flexible hours as necessary.
• Knowledge and experience with Server Hardware: Cisco UCS and Dell Servers
• Knowledge and experience with Virtualization technologies: Vmware
• Knowledge and experience with Storage Technologies: iSCSI and NFS
• Active Directory (Group Policy, DNS, DHCP, RADIUS…)
• General Scripting and Automation Knowledge
• General Network Knowledge (IP subnetting, VLANs, Cabling)
• Linux knowledge and experience a plus
• Product and/or Industry Certifications.
• Demonstrable troubleshooting abilities.
• Understanding of technical networking.
• Strong planning and analytical skills.
• Strong documentation skills.
• Excellent communication and interpersonal skills.