Application Support Analyst I (Financial Systems)

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us.  Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

The global law firm of K&L Gates LLP is seeking an Application Support Analyst I (Financial Systems) to join its Pittsburgh office.  As a member of the Financial Systems Application Support Team, the Application Support Analyst I is responsible for delivering Tier I technical support to all internal clients. The Application Support Analyst also provides administration for a variety of financial applications.  A qualified candidate will possess problem solving and technical skills in order to respond to client’s issues and inquiries.  The candidate must have knowledge of system administration and maintenance.  It is critical that this individual demonstrate strong customer service and customer orientation.  Being able to deliver solutions that meet the needs of our stakeholders by building trusting relationships is imperative.

Essential Duties:

• Act as initial point of contact on any correspondence from internal clients regarding any financial application issues and questions
• Provide level I support for identified financial applications, ensuring a quicker resolution for the customer or proper escalation of issues to the appropriate level II support/engineer
• Must have strong analytical skills to evaluate ticket queue to determine importance and priority of tickets to help the customers in the proper order
• Ability to build rapport with clients and IT Staff
• Determine root cause of issues through identifying, analyzing and implementing appropriate solutions
• Ability to follow process, procedure, and policy as defined by the firm for the support of assigned applications and system
• Document and update internal processes
• Catalog and document all correspondence internally and externally used to resolve incidents and requests in a service management system
• Create new and edit existing knowledge articles in service management system
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
• Perform entry level financial applications administration

Additional Duties:

• Serve in an on call rotation (which may include weekends and holidays)
• Provide QA and end user testing of critical business functions and applications in support of level 2 Application Support Analyst and engineering
• Perform application testing prior to rollouts
• Internal projects as assigned
• Must be able to self-learn and troubleshoot applications and issues with limited supervision or additional support
• Ability to learn PowerShell scripting or like scripting language, SQL and execution

• Ability to work on/with a team where other members may be in different offices and/or time zones

Qualifications:

• B.A./B.S. in related field or equivalent education/experience to provide the necessary skills to perform primary responsibilities
• Prior experience working for a professional services organization using Service Management tools
• Knowledge of Microsoft Windows OS, Microsoft Office Suite, Citrix, document management systems, Microsoft System Center, and Microsoft Active Directory
• Ability to multi-task, work under pressure, balance multiple priorities and handle interruptions while maintaining flexibility in work assignments
• Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
• Ability to thrive in a fast-paced environment with a high degree of resiliency
• Preferred: Basic understanding of accounting concepts for financial experience
• Preferred: Knowledge of Elite Enterprise, Elite 3E or other legal ERP applications

ABOUT THE FIRM

K&L Gates is a fully integrated global law firm with approximately 2,000 lawyers across five continents. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world.  We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered in the past five years emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

To learn what makes us different from other law firms, including our collaborative approach, entrepreneurial spirit, and our commitment to diversity, check out our video, “Grow Your Career at K&L Gates.”

If you agree that we are different from other law firms - and the right place for you to grow your career - please apply for this position.  For more information or to view other job opportunities, please click here to go back to our careers page.

Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.

BENEFITS

We offer a dynamic work environment and excellent benefits.

EQUAL EMPLOYMENT OPPORTUNITY

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.