Business Solutions Analyst

Information TechnologyAll Practice AreasPittsburgh, PA

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us.  Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

The global law firm of K&L Gates LLP is seeking a Business Solutions Analyst to join the Pittsburgh office. The Business Solutions Analyst is responsible for working closely with the practice groups and administrative departments to analyze business problems and identify opportunities to better support the needs of the firm. The Analyst will typically work with stakeholders to understand and document existing business processes, gather requirements, model “to-be” processes, identify alternatives, and recommend appropriate business solutions enabled by technology. The Analyst is primarily responsible for understanding and validating customer requirements; for ensuring that the requirements are appropriately documented and clearly communicated to both technical and non-technical staff; and for tracking requirements during software development (or product implementation) to ensure that the final system or process delivers the stated requirements. Types of project assignments may include software development, package selection, and business process review. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.

Essential Duties & Responsibilities
The daily make up of tasks changes depending on department needs.
•Consult with K&L Gates lawyers, staff and clients on technology use and benefits
•Act as a relationship manager with the practice groups and administrative department heads
•Participate in leadership, project management and team roles on knowledge management and business application initiatives
•Manage entire requirements gathering process – collect, review, analyze, evaluate, prioritize and document business requirements
•Lead the analysis, design and execution of changes to existing business and organizational processes
•Create business process documentation, include process flow diagrams and as-is/to-be analysis and mapping
•Support project intake by identifying opportunities and documenting the business case for potential projects
•Assist technical staff with translating business and functional requirements into system design documentation
•Lead quality assurance and testing efforts – create test plans/scripts, and conduct functional testing
•Participate in product evaluations to identify software and technology that best meets business needs
•Act as a liaison between functional and technical staff
•Tailor communications as appropriate for various audiences
•Build and maintain strong working relationships with project teams, project sponsors and peers
•Report status and issues to the Business Solutions Manager and Project Manager(s)
•Understand and interact according to the norms and practices of the organizational culture

Knowledge, Skills & Abilities Required
•Thoughtful and analytical approach
•Work quickly to communicate plans and ideas
•Considerate of others’ ideas and areas of expertise
•Ability to look at “the big picture”; formulate strategic plans and build consensus
•Excellent written and oral communication skills
•Strong facilitation and presentation skills
•Mix of business and technical talents
•Sufficient functional and technical knowledge as required for assigned project(s)
•A deeply ingrained proactive approach
•High level of proficiency with common office applications (Word, Excel, Outlook, etc.) and MS Visio
•Experience with full software development lifecycle desired

•5-7 years of IT business analyst experience, previous law firm experience desired

•BA/BS in related field or equivalent four year degree from a college or university


K&L Gates is a fully integrated global law firm with approximately 2,000 lawyers across five continents. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world.  We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered in the past five years emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

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We offer a dynamic work environment and excellent benefits.


The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.