Sr. Citrix Engineer

Information TechnologyAll Practice AreasPittsburgh, PA

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us.  Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

The global law firm of K&L Gates is seeking a Sr. Citrix Engineer to join the Pittsburgh office. The Sr. Citrix Engineer is responsible for monitoring and maintaining the firm’s global Citrix environment and will handle day-to-day administrative Citrix tasks. These tasks include, but are not limited to, Citrix server builds, Citrix configuration, application publishing, application patching, server patching, working with Citrix Group Policies, and utilizing Active Directory. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.


Job Functions:

  • Provide systems administration, support and develop effectiveness and manageability of Citrix environment
  • Enterprise level Active Directory and Group Policy design
  • Responsible for and maintaining windows servers, including building and patching
  • Improving and adjusting the shared hosted and published application environments
  • Provide detailed documentation and KB articles to Global Service Desk (Help Desk)
  • Assist in system design and troubleshooting
  • Provide third-level operational support for escalated issues
  • Demonstrate diplomacy, teamwork, negotiation, collaboration, and creative problem solving
  • Implement and maintain standards and processes, including rollout, design, and support documentation
  • Monitor the infrastructure to identify existing and potential problems to determine root cause, take appropriate corrective actions, and escalate when necessary
  • Execute daily support functions and processes along with predetermined tasks and activities
  • Execute change requests as required
  • Utilize the firm’s incident and problem management system along with applicable application request processes
  • Identify inefficiencies, gaps or issues, and drive the analysis and documentation of technical requirements for enterprise Citrix XenApp architecture, guiding adoption of and adherence to standard operating procedures
  • Evaluate current operation processes and documentation, identify areas for improvement, and implement enhancements
  • Work with team members to streamline processes and perform standard administrative functions as needed
  • Develop and maintain close relationships with technology partners
  • Stay up to date on emerging technologies and products
  • Bring new ideas and methodologies to improve the department



  • 6+ years of experience working on mid to large scale Citrix operation
  • Experience with Citrix 7.15 or higher, 1912 LTSR is preferred
  • Experience deploying and configuring Citrix, Citrix Virtual Apps and Desktops environment from scratch
  • Experience upgrading a Citrix environment from one major revision to the next (ex: 6.x to 7.x)
  • Experience managing Citrix NetScaler appliances
  • Ability to create, manage, and deploy software installation packages through Citrix
  • Experience working with a large user environment (1,000+ users)
  • Knowledge of Xenapp and Xendesktop
  • Knowledge of VMware Vcenter/ESX
  • Knowledge of Windows 2016 and 2019 server
  • Knowledge of Microsoft applications
  • Enterprise level Active Directory and Group Policy design experience
  • Desired certifications: CCA-V, CCP-V, CCA-N, CCP-N
  • Experience with SecureAuth and radius troubleshooting is a plus
  • Experience with Tenable and remediating vulnerabilities is a plus
  • Experience with an enterprise grade monitoring system (SCOM, ControlUp, Logrytym, etc.) is a plus
  • Ability to write scripts to improve performance, resolve issues and automate processes
  • Understanding of Windows Internals and system level debugging
  • Demonstrable experience with implementing and supporting Netscaler ADC (Gateway) for load balancing and ICA Proxy
  • Demonstrable experience with implementing and supporting IGEL thin client devices
  • Experience with Mobile Device Management, such as Microsoft Intune, Airwatch, XenMobile, or MaaS360 is a plus
  • Demonstrable experience automating complex routine tasks
  • Excellent analytical and problem-solving skills
  • Must possess a personal sense of urgency
  • Ability to effectively multi-task and adapt to changing business priorities
  • Ability to grasp new technology concepts quickly


Additional Abilities:

  • Ability to work on an On-Call rotation, support a 24/7 environment, and work flexible hours as needed
  • Knowledge of scripting languages such as VBScript or Powershell is a plus
  • Extensive knowledge of Windows Operating Systems, including registry and file management
  • Microsoft Active Directory, DHCP, DNS, and Group Policy experience
  • Excellent communication, organization, and documentation skills


K&L Gates is a fully integrated global law firm with approximately 2,000 lawyers across five continents. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world.  We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered in the past five years emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

For more information or to view other job opportunities, please click here to go back to our careers page.

Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.


We offer a dynamic work environment and excellent benefits.


The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.