Job Description
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking a highly skilled and motivated Senior Digital Workplace Engineer to join our team. The role holds support for managing services that directly impact users’ experiences and engagement, focusing on optimizing technology adoptions, usability, and overall satisfaction with IT endpoint services. The ideal candidate will be responsible for designing, implementing, and managing our digital workplace infrastructure to enhance productivity and collaboration across the organization. This role requires a deep understanding of modern workplace technologies, excellent problem-solving abilities, and a passion for continuous improvement. This role bridges the gap between IT operations and user needs by ensuring that technology solutions are intuitive, accessible, and aligned with business goals.
Key Responsibilities:
- Design and Implementation: Develop and implement digital workplace solutions that enhance user experience and streamline operations. This includes, but is not limited to, collaboration tools, digital workplace, communication platforms, and cloud services. Responsibility for proposing, developing, and implementing visions for a reimagined user experience; of leading or accommodating related changes in the long - and short term; and of understanding and communicating to internal audiences of how advancements in user experience yield advantages to the Firm.
- Customer Support: The individual in this position must be a collaborator who is able to focus the efforts of diverse interest groups to enable the Firm’s technical goals. You will be a key player in leveraging innovative technologies such as Co-Pilot and other innovative endpoint tools. Leverage design thinking technologies and ability to conduct business sessions with internal Firm customers to understand their true needs and challenges. This role ensures that our M365 offerings align with customer needs and operational goals.
- System Management: Oversee the day-to-day management, configuration, and optimization of endpoint systems. Ensure systems are operating efficiently and securely. Perform system updates, configurations, and maintenance tasks to ensure optimal performance of endpoint infrastructure.
- Technical Support: Manage escalated technical issues from Tier 1 and Tier support. Serve as a point of escalation for complex technical issues. Automate requests, builds, and provisioning processes to streamline Windows environment management. Drive operational support enhancements, improve request handling, and support processes for Windows environment. Collaborate with team members on the technical design and architecture of scalable, secure, and high-performing M365 solutions.
- Security and Compliance: Implement and maintain security protocols to protect digital workplace systems, endpoint systems, and data. Ensure compliance with relevant local regulations and industry standards.
- Reporting: Develop, manage, measure, and report on key metrics and KPI’s. Ensure knowledge-based articles are created and up to date. Anticipates customer needs and issues through data gathering.
- Communication: Ability to communicate in a way technical and non-technical employees can understand. Includes explaining how modern technologies can be leveraged and what benefits can be expected. Acts as an evangelist for innovation and modern technologies.
- Collaboration: Work closely with cross-functional teams to understand their needs and deliver effective endpoint solutions. Facilitate the creation, prioritization, planning, and execution of business capability and technical roadmaps in AI and endpoint solutions. Strength in driving for business outcomes and results. Strong customer service mindset and knows the meaning of service excellence.
- Continuous Improvement: Stay up to date with the latest trends and technologies in digital workplace and M365 developments. Identify opportunities for improvement and drive initiatives to enhance the digital workplace experience.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 5+ years of experience in Information Technology, with background in desktop and end user endpoint engineering or a similar role.
- Proficient in automated workstation build methodologies, software packaging, and deployment systems.
- Experience supporting multi-OS platforms (Windows, Mobile, Citrix, Virtual Machines).
- Experience with automation and scripting languages.
- Strong knowledge of modern workplace technologies, including Office M365, Intune, Autopilot, Mobile Device Management, Citrix, VMWare, Virtual Desktops, Microsoft Teams, Microsoft Co-Pilot, Digital Employee Tools, and other artificial intelligence tools.
- Experience with Azure cloud platform.
- Excellent troubleshooting and critical thinking skills.
- Effective communication and people skills.
- Ability to work independently and as part of a team.
Desired Qualifications:
- Microsoft or M365 certifications.
- Experience with Power Platform technology (Power BI, Microsoft Graph).
- Experience with Microsoft’s Generative AI compendium of tools (Copilot, Custom Copilot, CoPilot Studio).
Compensation Salary $108,000 - $202,000
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
In accordance with the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest and conviction records will be considered.
ABOUT THE FIRM
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
For more information or to view other job opportunities, please click here to go back to our careers page.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
BENEFITS
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
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| | - Pre-tax Commuting Benefits
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- 401(k) Retirement Plan and Profit Sharing
| - Business Travel Accident Insurance
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- Short- and Long-term Disability Protection
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- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
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- Paid Time Off (25-30 days per year)
| - Identity Protection/Restoration and Fraud Insurance
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- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
| - Student loan refinancing options and access to a student loan concierge service
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| | - Breast Milk Delivery and Lactation Support Services
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- Flexible Spending Accounts
| - Employees also may be eligible to receive bonuses and certain expense reimbursements
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- Employee Assistance Program
| - Professional Development and CLE Credit Opportunities
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| | - Employee Referral Program
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- Critical Illness Insurance
| - Hybrid/Remote Work Opportunities
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- Hospital Indemnity Insurance
| - Perks including: Technology, Entertainment, and Travel Discount Programs
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| | - All other benefits (such as leaves of absence) required by law
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EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.
