Senior Desktop Engineer

Information TechnologyAll Practice AreasPittsburgh, PA

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us.  Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

The global law firm of K&L Gates LLP is seeking a Senior Desktop Engineer to join the Pittsburgh office. The Senior Desktop Engineering position at K&L Gates is responsible for the architecture, design, implementation and maintenance of the enterprise desktop environment of the firm.  Responsibilities include assisting in the engineering of the standard desktop platform, design and implementation of the desktop imaging solution via Microsoft’s System Center Configuration Manager (SCCM) product and system lifecycle management, application packaging, compatibility and deployment testing, hardware management and support using vendor provided tools.  Additionally, this role is responsible for troubleshooting and resolving desktop/platform related issues and providing third level operational support. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.

Application Engineering, Desk Side Support, Global Service Desk as well as various other IT Groups; occasionally end user

• Development and maintenance of Windows OS images via Microsoft SCCM and Microsoft Deployment Toolkit (MDT). This includes BIOS setting and driver management for various hardware platforms
• Lead cross functional team troubleshooting environmental issues
• Develop and maintain software patching cycles through SCCM or similar
• Conduct knowledge transfer and basic mentoring to other desktop engineers of the team
• Develop statistical reporting for team leaders, managers and directors revolving around group deployments and tasks
• Document processes and procedures for maintenance and support
• Ability to work independently or with a group, while contributing to a group effort
• Provide third level support to help desk and other IT groups
• Evaluate, test and package application using Flexera Admin Studio, Microsoft App-V, MSIX, scripting and/or other industry standard tools for the enterprise workstation.
• Assist with software distribution, operating system deployment, and patch management to enterprise workstations/laptops via SCCM
• Assist with troubleshooting of applications as it relates to application packaging on physical or virtual machines
• Recommend, develop and present plans for implementation of technical infrastructure projects
• Develop and maintain enterprise Group Policy Objects (GPO) for the enterprise desktop environment, ensuring security standard are met
• Provide proactive maintenance steps for the desktop environment
• Conduct QA Testing for software and patch testing
• Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions.
• Prepare, maintain and uphold logging and reporting procedures for all desktop operations.
• Ensure adherence to the firms change management procedures
• Remain current on industry developments, best practices, and recommendations by communicating with peers, vendors, and industry news

• Travel – up to 15% travel, based on project needs, domestic and international
• Rotating on-call for priority escalation

• 5+ years of experience developing and deploying unattended operating installation for various workstation platforms with a good understanding of hardware-independent imaging capabilities and best practices
• Technical knowledge and experience with Microsoft SCCM for  deploying operating systems, applications, patch management, and desired configurations
• Strong knowledge of Windows Operating Systems, including registry and file management
• Working knowledge and experience with various Microsoft technologies such as Active Directory, NTFS, Windows 7/8.x/10.
• Knowledge and experience with Flexera Admin Studio, or similar packaging tools.
• Understanding of networking concepts and technologies, including TCP/IP, DNS, DHCP, etc
• General knowledge and understanding of ITSM/ITIL principles (certification not required)
• Knowledge and experience with a variety of scripting languages such as PowerShell, batch files, VBScript
• Experience with troubleshooting and enabling configuration management with Group Policy Objects
• Excellent analytical, verbal and written communication skills
• Ability to communicate effectively and interact with diverse personalities as part of a multi-cultural, global organization
• Requires good judgement to define and accomplish goals while performing a variety of complicated tasks and leading/directing the work of others
• Must have strong organization and multi-tasking skills in order to meet required deadlines in a fast packed work environment.


K&L Gates is a fully integrated global law firm with approximately 2,000 lawyers across five continents. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world.  We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered in the past five years emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

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We offer a dynamic work environment and excellent benefits.


The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.